Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.
1. The Images of flowers displayed in our website are indicative. Actual arrangement can differ depending on the availability of the flower and any other unavoidable circumstances. Company has rights to change items/models etc though we always ensure to deliver the equal or higher value and good quality product.
2. In case if any Hand Delivery items such as Flowers, Cakes, Sweets, and Chocolates are not available according to the order in the respective city then we will deliver the best quality available Flowers, Cakes, Sweets, Chocolates of equal value and or higher value to the customers.
3. Delivery charges are free for hand delivery items but in certain cases delivery of any perishable item in outskirts, villages etc may require to pay extra delivery charges (EDC). EDC amount might vary depending on the location. Customer will receive an email from Joogifts mentioning the extra payment link to pay EDC. Order will be on hold till we receive the EDC. If we do not receive the same within 3 days, we will be cancelling the order and issue the full refund to customer.
4. In case of all branded product, respective brand owner will be solely responsible for the quality of the product. However, if you are not satisfied with the condition of the product (Damaged or Broken), you can lodge a complaint through us.
5. Freshly Baked cakes from bakeries are available only after 11 am from bakeries. So the same can be delivered only after 11 am. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver next morning – but the same is not advisable as quality might hamper.
6. Delivery schedule varies between same day delivery to delivery within 3 business days depending on the destination city or town. All metropolitan cities we deliver on the same day, within 1 business days in all major cities & town within 2 business day and 3 business days in all other places.
7. We ensure the delivery on scheduled date but we do not provide any assurance of time. It will deliver within our normal time frame. However we always try to deliver the item in your mentioned time but we do not guarantee for the same.
8. If no delivery date found in the order copy, we will deliver/dispatch the item within 24hrs of your order placement.
9. Incase recipient is not available at the time of delivery or he/she refuse to accept the product due to some personal reason, we will treat the order as attempted delivery. In these cases no complain of non delivery or refund will be entertained. However we always try to call the recipient to avoid this kind of inconvenience.
10. Any complain regarding quality issue of hand delivered product should come to us within 48 hrs of delivery. Customer or Recipient needs to send snap of the product for our investigation purpose. Refund or re-delivery may take place depending on the complaint but this is the sole discretion of the website.
11. Cancellation request should come at least 24 hrs prior to the date of delivery. Cancellation / refund will be done with the deduction of 8% processing charge from actual amount.
12. Our Cut off time is 3:30 IST for Same Day Orders including mid night. For Saturday & Sunday Cut off time is 12 Noon. Order received after our cutoff time will normally proceed for next day delivery. However though we try to deliver within that day only but we can’t promise for the same. In such cases we request you to contact us to know the status of your order.
13. The price of the items are subject to MRP restrictions are being sold on our website after adding up the costs like service charges , delivery charges and online transactions cost. The various components cannot be shown due to technical bindings and the customers are assumed to understand the same.
14. Joogifts.com has full authority to refuse any order without stating the reason to the customer. Refund will be initiated to the customer if we refuse the order in any unavoidable reason.
15. Trademarks, Logos, of the products sold on this website belongs to the respective companies.
16. Sometimes delivery of certain items may not possible due to some unavoidable reason. In such case, we will issue 100% refund to the customer.
17. We are not liable to pay any type of claims other then 100% refund of order amount. Compensation liabilities will be maximum to the order value. Claim should be raised within 24 hrs of the delivery/non delivery.
18. All claims are subject to the jurisdiction of local Court only in Kolkata.
19. Merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
20. Octroi charges (wherever applicable) shall bear by customer/recipient.
Important Disclaimer :
1. We ensure the delivery on date but we do not provide any assurance of time, though we try our level best to deliver on your specified time. There are certain gift items will be delivered through courier service and we may not provide any guarantee of date and time of delivery in such cases.
2. We CANNOT commit any fixed time for delivery as mentioned in Special Instructions though we try to maintain the time given by you. Deliveries will be made between 7 am to 7 pm on the given date.
3. Orders received till 3:30 pm IST will be delivered on same day unless delivery date is mentioned.The delivery will NOT be redirected/ redelivered to any other address in any circumstance. The above product will be delivered only in the cities mentioned in the List of Serviceable Cities.